Few companies deliver great service because of the disjointed and overly costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital, and social inquiries and route them to the right agent pool. Workforce optimization technologies to manage agent staffing, monitor the quality of service that they deliver, and coach them. Customer …

After years of being part of the LogMeIn family, today we’re announcing Bold360’s acquisition by Genesys.We’re excited to see the possibilities that the future holds, while always keeping in mind our values and heritage, and what makes us unique.

Few companies deliver great service because of the disjointed and overly costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital, and social inquiries and route them to the right agent pool. Workforce optimization technologies to manage agent staffing, monitor the quality of service that they deliver, and coach them. Customer … 2021-03-16 · Upon close, Bold360 will join the Genesys Digital and AI business unit led by Barry O'Sullivan, Genesys executive vice president and general manager.The acquisition is expected to build on the company's momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud™ and Genesys Engage Multicloud™ in fiscal year 2021. What’s the news? March 16, 2021 – Genesys announced plans to acquire LogMeIn’s Bold360, a company known for conversational AI, dynamic knowledge base, and agent experience—key areas for customer experience (CX) transformations. Genesys has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement..

By uniting Bold360’s capabilities with the Genesys’s AI and data platform, Genesys said it will be able to Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with Bold360. Unlock your CX potential 0:37 Genesys ®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. By uniting Bold360's complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service(SM) vision. Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience.

The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. The proposed transaction is expected to close the first half of calendar 2021. Fried, Frank, Harris, Shriver and Jacobson LLP is serving as legal advisor to Genesys.

March 16, 2021 – Genesys announced plans to acquire LogMeIn’s Bold360, a company known for conversational AI, dynamic knowledge base, and agent experience—key areas for customer experience (CX) transformations. Genesys has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement..

After years of being part of the LogMeIn family, today we’re announcing Bold360’s acquisition by Genesys.We’re excited to see the possibilities that the future holds, while always keeping in mind our values and heritage, and what makes us unique.

Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. Chosen by the largest businesses in the world and recognised by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience. The proposed acquisition of Bold360 from LogMeIn will advance Genesys' Experience as a Service (SM) vision. Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience. Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience.

Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences. Few companies deliver great service because of the disjointed and overly costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital, and social inquiries and route them to the right agent pool.
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Businesses are focusing on customer experience (CX) more than ever before.

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The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

Upon close, Bold360 will join the Genesys Digital and AI business unit led by Barry O'Sullivan, Genesys executive vice president and general manager.The acquisition is expected to build on the company's momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud™ and Genesys Engage Multicloud™ in fiscal year 2021.

Genesys has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement..

By uniting Bold360's complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service(SM) vision. Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience. Bold360 will join the Genesys Digital business unit led by Barry O'Sullivan, Genesys’ Executive Vice President and General Manager. The acquisition is expected to build on the company's momentum in the market that includes exceptional cloud growth and more than 800 new customers on Genesys Cloud™ and Genesys Engage Multicloud™ in fiscal Upon close, Bold360 will join the Genesys Digital and AI business unit led by Barry O'Sullivan, Genesys executive vice president and general manager.The acquisition is expected to build on the company's momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud™ and Genesys Engage Multicloud™ in fiscal year 2021. Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.